Refund Policy

Effective Date: 01-02-2023

Thank you for choosing Jupita Academy for your online tech training needs. We strive to provide high-quality courses and services to help you achieve your learning goals. Please take a moment to review our refund policy outlined below.

1. Refund Eligibility:

1.1 Full Refund: You are eligible for a full refund if you request it within 24 hours from the date of enrollment.

1.2 Partial Refund:After 3 days from enrollment, no refunds will be issued. However, in exceptional cases, a partial refund may be considered, subject to approval by Jupita Academy. This may include documented cases of technical issues or extenuating circumstances.

2. Refund Procedure:

2.1 To request a refund, please submit a written request to info@jupitaacademy.co.uk within the specified refund period.

2.2 Include your full name, contact information, course name, and reason for the refund in your request.

2.3 Refunds will be processed within 5 business days from the date of the approved request.

3. Course Completion and Refunds:

3.1 No refunds will be provided once a course is marked as completed or if the course completion certificate has been issued.

3.2 If a course is discontinued by Jupita Academy, you will be eligible for a full refund for the affected course(s).

4. Technical Issues:

4.1 In the case of technical issues preventing you from accessing or completing a course, please contact our technical support team at info@jupitaacademy.co.uk.

4.2 Refund requests due to technical issues will be considered on a case-by-case basis.

5. Non-Transferable:

5.1 Course fees are non-transferable to other courses or individuals.

6. Policy Changes:

6.1 Jupita Academy reserves the right to modify or update this refund policy at any time.

6.2 Any changes will be effective immediately and communicated to all enrolled students via email or through our online platform.

7. Contact Information:

7.1 For any questions or concerns regarding this refund policy, please contact our customer service team at info@jupitaacademy.co.uk

By enrolling in our courses, you acknowledge that you have read, understood, and agree to abide by the terms and conditions of this refund policy.